With the healthcare business market entering its most competitive phase due to the global Covid-19 pandemic, healthcare payers hoping to survive and succeed must prepare to meet the demand for personalized, consumer-centric digital experiences. Most healthcare payers struggle to bring their brokers, group customers, and members on the same page to take advantage of evolving health plans and benefits.  

INRY’s Health Insurance Quote and Enroll application offers quote-to-card services where brokers can use a unified online portal to compare multiple lines of products, generate quotes in real-time, speedily enroll and onboard clients in large groups and manage the end-to-end broker lifecycle. It offers an automated, cost-effective, personalized experience for brokers, health insurance providers, and customers. 

Functional Features:  

·       Single online portal: Allows brokers and internal sales teams to quickly compare, quote, and securely enroll clients and track transactions from a single portal.  

·       Online Quote management: Provides brokers a simple, automated four-step process to quickly set up group profiles, access census information and tiers, compare and select plans from a catalog and generate customized quotes in real-time.  

·       Enrollment and Renewals: Give brokers access to a versatile set of enrollment tools to quickly onboard small group customers or renew expiring plans.   

·       Product catalog and comparison: Enables brokers to access and compare multiple plans based on the census details and tiering to generate custom quotes.   

·       Network information: Provides health insurance providers with real-time information on their extensive national network.  

·       Guided service transactions: Gives brokers full control over the quotation and enrollment process, from comparing plans to the final service transaction.   

·       FAQs and Information: Allows health insurance providers to create guidelines and updated articles for providing brokers with answers to common questions.   

·       Security and Regulatory Compliance: Complies with data security, data privacy, governance, and compliance regulations, including HITRUST and regional standards set by ServiceNow using role-based access controls.  

·       Compensation: Gives brokers access and visibility into their provider’s commission and bonus programs, compensation policies, payment schedules, and statements.   

Technical Features:  

·       Seamless CRM and 3rd-party integration: Integrates with CRM and other third-party applications to automate the full Quote and Enroll management lifecycle  

·       Workflow and Flow designer: Uses a no-code, natural language processing to make the design more intuitive, leading to a great end-user experience   

·       Mobile Experience: Provides a user-friendly, responsive interface that allows brokers to log in to the portal directly from their mobile devices.  

·       Virtual Agent: Offers brokers quick support and personalized assistance through a chatbox.  

·       Reporting and Analytics: Delivers detailed reports using a custom dashboard to display the end-to-end quotation and enrollment processes.