**Microsoft 365 support integration** enables you to integrate Microsoft 365 service health and support with ServiceNow. You can research Microsoft known and reported issues, resolve incidents, and complete tasks using Microsoft recommended solutions and, if necessary, escalate to Microsoft support agents.

Microsoft 365 support integration is currently available for customers in the preview. Please contact us if you are interested in enrolling in the preview or learning more about the integration.

This app is not supported in regulated or restricted environments.

For additional information please refer to our documentation at https://aka.ms/snowsetup.

**Microsoft 365 self-help integration with ServiceNow Virtual agent:** Empower users with instant resolution to common issues and effectively guide them through step-by-step troubleshooting with self-help created by Microsoft 365 product teams.

**Service Health Incidents:** Information about known Microsoft service health incidents, including user impact, scope, current status, and next expected update. Using machine learning, ServiceNow incidents are matched to Microsoft service health incidents based on the short description field.

**Recommended solutions:** Descriptions of tasks and incidents are used to recommend precise targeted solutions and relevant articles from Microsoft powered by machine learning. You can also use Search to find other solutions, if needed.

**Microsoft service request:** Escalate issues to Microsoft support agents and receive status updates for your case.