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Amazon Connect Spoke

Amazon Connect Spoke

by Service-now.com

Simplify how you integrate with Amazon Connect

0 installs 0 reviews v1.2.0 Scoped Application Free
Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Provides spoke actions to automate the management of Amazon Connect.

Key Features

Contact Flow Management

- Create Flow Contact
- Get Contact Flow Details
- Look up Contact Flows
- Update Contact Flow Content
- Update Contact Flow Name

Contact Management

- Resume Contact Recording
- Start Contact Recording
- Start Outbound Voice Contact
- Stop Contact
- Stop Contact Recording
- Suspend Contact Recording

Instance Management

- Create Instance
- Delete Instance
- Get Instance Details
- Look up Hours of Operations
- Look up Instances
- Look up Phone Numbers
- Look up Prompts
- Look up Queues
- Look up Security Profiles

Metric Management

- Get Current Metrics Data
- Get Metrics Data

Routing Profile Management

- Associate Routing Profile Queues
- Create Routing Profile
- Disassociate Routing Profile Queues
- Get Routing Profile Details
- Look up Routing Profile Queues
- Look up Routing Profiles
- Update Routing Profile Concurrency
- Update Routing Profile Default Outbound Queue
- Update Routing Profile Name
- Update Routing Profile Queues

Tag Management

- Add Tags to Resource
- Look up Tags for Resource
- Remove Tag from Resource

User Management

- Create User
- Delete User
- Get User Details
- Get User Hierarchy Group
- Get User Hierarchy Structure
- Look up User Hierarchy Groups
- Look up Users
- Update User Hierarchy
- Update User Identity Information
- Update User Phone Configuration
- Update User Routing Profile
- Update User Security Profiles

Version History (2)
v1.2.0 2025-03-12 11:38:42
Added more output fields for Get User Details action.
v1.1.3 2024-02-01 16:51:58
Fixed: Get Current Metrics Data, Get Metrics Data Flow Action not working from Script Include.  
ID: 4e3693450bc79010eb3903e193673a1f · Published: Mar 2025 · Updated: Sep 09, 2026