Resolve provides the ability to map tickets in ServiceNow to closed looped automations to immediately resolve tickets or to procedures and automation capabilities to empower a Level-1 front line agent to effectively resolve the incident without the need for escalation to Level-2 engineers or Subject Matter Experts.

With automated validation and diagnostic tests, interactive process guidance and human-guided automations, agents have all the key information and prescriptive instructions they need to resolve incidents in minutes not hours.

Application benefits:

* Access Resolve directly inside the ServiceNow application
* Launch Interactive Process Guidance with a single click from a ServiceNow Ticket
* All the contextual information regarding the incident is passed on to Resolve for executing the resolution process

* Closed loop automations
* Human-guided and automations embedded in resolution procedures
* Resolution action dashboards for Level-1 agents
* Decision Trees to guide Level-1 agents to the proper resolution procedure
* Validation and Diagnostics automation library
* Easy-to-use automation, wiki, and decision builder tools