ITSM Process Mining Content Pack
ITSM Best Practice Process Mining Content Pack offers pre-built process mining models for Incident, Problem, Change, and Request processes to help achieve continual improvement initiative goals
0 installs
0 reviews
v2.0.0
Scoped Application
Free
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
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| 2026-09-09 | 0 | - |
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| 2024-10-30 | 106 | +10 |
About
ITSM Process Mining offers pre-built process mining models for Incident, Problem, Change, and Request processes to help achieve continual improvement initiative goals.
Key Features
- Provides a great starting point to develop your process mining plans.
- Predefined process mining models for ITSM processes: Incident, Request, Problem, and Change requests.
- Predefined Continual improvement initiatives to drive process-level improvement and track the progress.
Version History (5)
v2.0.0
2026-03-12 16:26:22
Minor fixes
v1.9.3
2025-12-22 16:14:29
NA
v1.9.1
2025-07-31 16:01:51
Minor bug fixes.
v1.9.0
2025-04-03 13:34:41
Minor bug fixes.
v1.7.9
2025-01-30 16:32:33
Minor bug fix.
ID: d62c9e23b7030010295a9489de11a9f1 · Published: Mar 2026 · Updated: Sep 09, 2026