ServiceNow Voice for HR Service Delivery (HRSD)
Simplify HR agent experiences with interactive voice capabilities
0 installs
0 reviews
v1.0.5
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 5 | -5 |
| 151 days of no change | ||
| 2025-11-26 | 4 | +1 |
| 5 days of no change | ||
| 2025-11-20 | 3 | +1 |
| 159 days of no change | ||
| 2025-06-13 | 2 | +1 |
About
Automatically classify, route, and prioritize HR cases directly from Interactive Voice Response (IVR) interactions
Add recordings and transcripts directly in the case for reference and customer support
Receive status updates and additional information to existing cases directly from phone interactions
Key Features
Create HR cases directly from IVR interaction
Store recordings and transcripts directly in the case
Get status updates and additional information to existing cases over phone interactions
Call employees for case related interactions and store the same in the case
Version History (2)
v1.0.5
2025-12-11 11:56:37
Fixed
Creation of Amazon Lex Bot to setup ServiceNow Voice for HRSD
v1.0.2
2024-02-01 17:43:56
What's New:
Create HR cases directly from IVR interaction
Store recordings and transcripts directly in the case
Get status updates and additional i...
ID: d21a86636b31261024ca5530df66aeeb · Published: Dec 2025 · Updated: Sep 09, 2026