Legal Investigations
Streamline the process for investigating employee complaints.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 6 | -6 |
About
ServiceNow® Legal Investigations is a Legal Practice app included with Legal Service Delivery that enables Legal departments to receive anonymous or named complaints through a simple intake process. Guided matter templates help the legal team in organizing and conducting detailed legal investigations, including interviews, gathering evidence, and preparing final reports along with recommended actions.
Key Features
- Option for submitting anonymous or named internal complaints.
- Multi-channel intake process, including the Employee Center, email, and the Anonymous Reporting Center Portal.
- Configurable legal matter template to standardize the investigation process through interviews, evidence collection, and recommended actions.
- Automate the creation of a legal investigation from an HRSD Ethics case or the creation of an HRSD Ethics case from a legal investigation with all relevant data synchronized to help streamline collaboration between HR and Legal.