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GRC: Compliance Management Workspace

GRC: Compliance Management Workspace

by Service-now.com

Intuitive persona-based workspace to efficiently manage your compliance program.

0 installs 0 reviews v22.3.1 Scoped Application Free
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

The Compliance Workspace provides a single-pane view for compliance managers and analysts to assess the organization's overall compliance posture. It enables them to track time-sensitive issues, high-risk exceptions, ongoing policy acknowledgments, and new regulatory changes. The workspace also allows them to define and manage the compliance library, test the effectiveness of controls, and continuously monitor control performance through Key Control Indicators (KCIs). Using the centralized issue management capability, they can also define the remediation plans and ensure that the control gaps are addressed promptly.

Highlights of the Next Experience user interface:

- A default home page tailored to each user persona that delivers actionable insights and quick links.
- A well-structured navigation menu that organizes modules based on user roles and needs.
- A redesigned page layout that enhances the user experience for practitioners, business users, and executives.
- A holistic view of record pages with actionable insights specific to what is being viewed.
- A 360° view of relationships for comprehensive visibility.

Key Features

- Personalized homepage for corporate compliance managers to manage their work​ effectively.
- Personalized homepage for corporate compliance analysts to manage their work​ effectively.
- Consolidated task landing page to manage all assigned tasks for the users and their groups.
- Centralized compliance library.
- Policy authoring and redlining integrated with Microsoft 365, Google Drive, and SharePoint.
- Policy acknowledgment management.
- Policy exception management.
- Design and operational effectiveness testing of controls.
- Continuous monitoring of controls through Key Control Indicators (KCIs).
- Issues landing page for triaging, managing, and remediating compliance issues.
- Regulatory change management landing page.
- Security and access features to manage the confidentiality of engagements, audit tasks, issues, remediation tasks, evidence requests, and other related activities.

Version History (7)
v22.3.1 2026-06-16 16:32:36
New Policy authoring now supports a hybrid authentication approach for Google Drive and Sharepoint, using both personal and service accounts: Act...
v22.0.1 2026-03-12 15:48:58
New: Workflow introduced on control objectives: Major and minor updates can be done on a separate record instead of the current active record. Own...
v21.1.3 2025-12-11 12:53:32
New Enhanced reports on Citation and Authority document overview pages to consider the associated Citations to Controls Enhanced reports on Compl...
v21.0.1 2025-07-31 15:54:45
New Improved user experience: Card containers with rounded corners and drop shadows are implemented to enhance the user experience of widgets on...
v20.1.2 2025-05-01 18:47:11
Fixed Fixed accessibility issues related to label drop-down and zoom issues on home pages and custom pages Fixed typography issues for the CORAL...
v20.0.2 2025-01-30 15:33:21
Changed Control attestations using smart assessments.
v19.1.1 2024-11-07 15:51:15
Changed Upload local documents to OneDrive Enhanced workspace experience for users with low vision or those who rely on assistive technology, suc...
ID: 9566ed46a9812010b8b8326338943d3e · Published: Jun 2026 · Updated: Sep 09, 2026