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Sustainable IT

Sustainable IT

by Service-now.com

Improve reporting visibility and cut emissions, waste, and costs.

0 installs 0 reviews v22.3.0 Scoped Application Free-ish (consumes 2 tables) 2 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -

About

### Sustainable IT Application Overview

The Sustainable IT application integrates with ESG Management and Hardware Asset Management to help you:

- Comply with ESG reporting requirements for regulators, customers, and investors.
- Map and monitor the environmental impact of IT assets.
- Manage carbon costs and other sustainability metrics, including pre-built metrics from [SustainableIT.org] (requires separate download of the Content Accelerator Application).
- Demonstrate measurable impact from sustainable IT initiatives and investments.

### Key Capabilities

- Accelerate data collection for sustainability reporting.
- Automate tracking and simplify reporting of high-impact metrics related to hardware assets and data centres.
- Support energy and carbon reduction goals through integrated workflows and data collection.
- Ensure compliance with regulations on IT operations, carbon emissions, and water usage.

### Benefits for IT Sustainability Leaders

- Gain visibility into activities and performance with tools like the IT Asset Executive Dashboard.
- Reduce carbon, waste, water, and energy impacts across IT operations.
- Identify opportunities for intervention and address stakeholder inquiries effectively.
- Integrate IT sustainability into corporate-wide ESG monitoring and reporting processes.

When paired with ServiceNow Hardware Asset Management, the application enables environmentally responsible practices throughout the asset management lifecycle.

Key Features

### Key Features and Capabilities

-
- Adopt industry best practices by aligning with SustainableIT.org metrics.
- Track and report meaningful sustainability trends using default metrics for common Sustainable IT data points.
- Gain a holistic view of IT asset sustainability performance across entities with a customizable IT footprint map.
- Estimate energy consumption and emissions for hardware assets.
- Increase Energy Star-certified assets within your portfolio.
- Manage and report e-waste through reuse, donation, or landfill reduction, and minimize reliance on hardware categories prone to landfill disposal.
- Monitor data centre performance, including energy consumption, carbon emissions, and renewable energy usage.
- Track PUE, WUE, and CUE for each data centre to drive targeted improvements.
- Use automated, manual, and calculated metric definitions with configurable attributes for flexibility.
- Respond quickly to customer and investor inquiries with accurate sustainability data.
- Visualize intervention opportunities and improvement areas through enhanced dashboards.
- Access an Enhanced Sustainable IT Dashboard featuring a global map of carbon footprints for data centers, office buildings, and more.
- Integrate with Microsoft Office 365 to generate and maintain reports in Word (requires separate integration download).
- Pair with the ESG Risk Assessment app (downloaded separately) to identify and manage climate and ESG risks to critical IT systems and services.

Version History (6)
v22.3.0 2026-06-16 16:37:51
Changed - ESG reader access to Sustainable IT tables — The ESG reader role now has read access to Sustainable IT tables, improving cross-module dat...
v21.1.0 2025-12-11 12:54:27
New Minor enhancement to expose 'Active' field configuration for Choice options. 
v21.0.1 2025-07-31 15:53:12
Changed Refreshed demo data to align with current feature capabilities and use case scenarios. Fixed Important security updates
v20.1.0 2025-05-01 18:49:16
Added labels to dropdown present in IT footprint map, product drill down page, hardware assets and data center page. Fixed scroll issue on da...
v20.0.2 2025-01-30 15:43:45
Fixed Enhanced the component to meet WCAG 2.1 AA guidelines, including the ability to reflow zooming to 400%.  Fixed a problem with bre...
v19.0.6 2024-08-01 17:02:38
New Ability to drill down from locations and map them to energy use and emissions of Hardware models. Ability to drill down from model categories ...
ID: 4b33c36fd8eea1d07b91f0e5269a2e44 · Published: Jun 2026 · Updated: Sep 09, 2026