Advanced Work Assignment for Source-to-Pay Operations
Automatically assign work to your agent using advanced work assignment
0 installs
0 reviews
v4.0.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-31 (0 installs)
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About
Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
Key Features
The Advanced Work Assignment for Sourcing and Procurement Operations application enables you to automatically assign work items to agents based on availability and capacity.
- Configure service channels for automatically routing incoming work to agents
- Configure queues to assign a specific type of work to a specific group
- Configure assignment rules to assign work by most capacity or last assigned
Version History (4)
v4.0.0
2026-09-10 19:15:52
New:
Admins can access SPO Product Admin Home as a single entry point.
Product Hub provides guided installation of SPO applications and plugins.
...
v3.1.1
2025-12-11 12:09:41
Changed:
Users with the Admin role can now assign individual users or user groups to Purchase Order Exceptions based on conditions defined on the ...
v3.0.0
2025-05-01 14:49:13
New:
Provides configurations to support automatic routing, queuing, and assignment of finance cases, emails, and live agent chat conversations fo...
v2.5.0
2024-02-01 18:25:11
Minor defect fixes.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc...
ID: ebb275a4c324a1102cf6a9e58640ddff · Published: Sep 2026 · Updated: Oct 31, 2026