Unified Content Management
Gain access to essential regulatory content to help accelerate your IRM and Sustainability implementations.
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v22.4.0
Scoped Application
Free-ish (consumes 21 tables)
21 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 2 | -2 |
About
Unified Content Management is a modular content delivery application that streamlines and accelerates the deployment of foundational content across ServiceNow Risk and Sustainability applications.
Key Features
1. A unified platform to gain access to foundational regulatory and risk content for IRM and Operational Sustainability Management.
2. A workspace-aware interface to browse, preview, and install regulatory frameworks, citations, and control content.
3. Accessible from AI Risk & Compliance, Audit, Compliance, Privacy, Third-Party Risk Management and Operational Sustainability workspaces.
Version History (8)
v22.4.0
2026-07-09 16:56:06
New Content support for the OSFI framework within the Audit and Compliance workspace.
v22.3.1
2026-06-16 16:35:32
Changed
- This release includes security enhancements that strengthen access controls across the application.
Fixed
- SAE template import failure —...
v22.0.1
2026-03-12 15:50:05
Added guided tour for content management pages.
Fixed accessibility issues for the content management home page.
Fixed minor UI issues.
v21.1.2
2025-12-11 12:47:35
The unified content management feature enables seamless integration with products to enhance content delivery and management. The new user interfac...
v21.0.0
2025-07-31 15:54:32
Fixed
Important security updates
Accessibility issues on the Citation and Metric Definition selection page.
v20.0.2
2025-04-03 13:45:18
New
Expanded Framework Support: Added the Corporate Sustainability Due Diligence Directive (CSDDD) framework, including citations and metric defi...
v20.0.0
2025-01-30 15:36:29
Changed
Updated disclaimer for GRI standards framework.
v19.1.0
2024-09-10 14:32:07
New
The ESG content accelerator has been updated to include ISSB frameworks and metric definitions, in addition to the already available GRI, SAS...
ID: db29be41c278a110ff0ed6af375312f6 · Published: Jul 2026 · Updated: Sep 09, 2026