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About
Task Integration App Ensures simple integration between ServiceNow and any external system which supports REST Web services. It provides the ability to exchange tasks' information between ServiceNow and integrated system in bidirectional (outbound and inbound) way. The exchanged information includes:
- Create Tasks (tickets)
- Update Tasks (tickets)
- Update comments (work notes)
- Attachments
- Status updates
The supported tasks are Incidents, Requests, Problems, Changes and any other Task child table in ServiceNow. The app allows:
- Custom field mappings
- Custom outbound request body configuration
- Error handling in a detailed and controlled manner
- Retry failed outbound calls mechanism
- Basic and OAuth2 types of authentication
- Implementation of custom integration action handlers
Key Features
- Synchronizes Tasks between ServiceNow and any external system (that supports REST)
- Supports Task create/ update
- Supports attachment and comments transfer
- Supports REST
- Retry failed outbound calls mechanism
- Error handling
- Reports for inbound and outbound calls (success-failure ratio, timeline etc.)
- Allows custom field mappings
- Allows custom outbound request body configuration
- Allows custom action handlers for integration processes