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Problem Management Migration Utility

Problem Management Migration Utility

by Service-now.com

Guided adoption experience for Problem Management

0 installs 1 reviews v2.4.0 Scoped Application Free-ish (consumes 6 tables) 6 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 445 -445
11 days of no change
2026-04-15 446 -1
2026-04-14 448 -2
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1 days of no change
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1 days of no change
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2026-04-08 457 -2
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2026-04-05 467 -1
2 days of no change
2026-04-02 468 -1
2026-04-01 469 -1
2 days of no change
2026-03-29 470 -1
2026-03-28 472 -2
2026-03-27 473 -1
2026-03-26 475 -2
1 days of no change
2026-03-24 477 -2
2026-03-23 478 -1
19 days of no change
2026-03-03 480 -2
2026-03-02 481 -1
30 days of no change
2026-01-30 533 -52
2026-01-29 537 -4
2026-01-28 540 -3
2026-01-27 544 -4
2026-01-26 547 -3
2026-01-25 550 -3
2026-01-24 556 -6
2026-01-23 567 -11
2026-01-22 569 -2
2 days of no change
2026-01-19 572 -3
3 days of no change
2026-01-15 579 -7
1 days of no change
2026-01-13 584 -5
1 days of no change
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4 days of no change
2026-01-06 591 -4
2026-01-05 592 -1
1 days of no change
2026-01-03 593 -1
1 days of no change
2026-01-01 596 -3
2025-12-31 601 -5
12 days of no change
2025-12-18 602 -1
2025-12-17 603 -1
2025-12-16 605 -2
2025-12-15 606 -1
1 days of no change
2025-12-13 609 -3
2025-12-12 610 -1
2025-12-11 612 -2
2025-12-10 614 -2
2025-12-09 615 -1
2025-12-08 618 -3
3 days of no change
2025-12-04 617 +1
9 days of no change
2025-11-24 616 +1
3 days of no change
2025-11-20 615 +1
7 days of no change
2025-11-12 614 +1
2025-11-11 613 +1
2025-11-10 612 +1
10 days of no change
2025-10-30 611 +1
2025-10-29 610 +1
4 days of no change
2025-10-24 608 +2
11 days of no change
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9 days of no change
2025-09-30 605 +1
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1 days of no change
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5 days of no change
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6 days of no change
2025-09-09 600 +2
4 days of no change
2025-09-04 599 +1
1 days of no change
2025-09-02 598 +1
4 days of no change
2025-08-28 597 +1
17 days of no change
2025-08-10 596 +1
12 days of no change
2025-07-28 595 +1
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2025-06-29 592 +1
1 days of no change
2025-06-27 591 +1
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2025-06-23 589 +2
11 days of no change
2025-06-11 588 +1
6 days of no change
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8 days of no change
2025-05-26 586 +1
10 days of no change
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2 days of no change
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5 days of no change
2025-04-29 580 +1
5 days of no change
2025-04-23 579 +1
5 days of no change
2025-04-17 578 +1
7 days of no change
2025-04-09 577 +1
8 days of no change
2025-03-31 575 +2
2 days of no change
2025-03-28 573 +2
9 days of no change
2025-03-18 572 +1
4 days of no change
2025-03-13 571 +1
2025-03-12 568 +3
1 days of no change
2025-03-10 567 +1
6 days of no change
2025-03-03 564 +3
2025-03-02 563 +1
5 days of no change
2025-02-24 562 +1
2025-02-23 561 +1
1 days of no change
2025-02-21 560 +1
14 days of no change
2025-02-06 559 +1
2 days of no change
2025-02-03 558 +1
2 days of no change
2025-01-31 557 +1
1 days of no change
2025-01-29 555 +2
2025-01-28 553 +2
10 days of no change
2025-01-17 550 +3
6 days of no change
2025-01-10 548 +2
7 days of no change
2025-01-02 547 +1
63 days of no change
2024-10-30 537 +10

About

The problem management migration utility is a guided setup application that helps customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice - Madrid - State Model).

 

Key Features

The problem management migration utility helps your instance administrator to:

- Adopt the base version of the problem state model plugin.
- Verify there are no modifications to the instance that prevent the problem state model plugin from being activated.
- Map your existing problem and problem task states to the new best practice states.
- Activate the problem state model plugin.
- Update (migrate) your problem and problem task states in your records.

 

Version History (4)
v2.4.0 2026-07-09 17:27:09
Changed Query Range ACLs
v2.3.0 2026-03-12 16:42:20
Changed: Updates to read only dictionary attributes, no functional changes
v2.2.0 2025-05-01 19:09:05
No changes
v2.1.7 2024-11-07 17:18:09
Minor fixes
ID: d03b7539dbbb3300f21e7ffdbf9619a8 · Published: Jul 2026 · Updated: Sep 09, 2026