OpsGenie is an alerting, on-call management and incident response orchestration solution trusted by development and operations teams in over 2500 organizations worldwide. OpsGenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication & collaboration during incident resolution process. 

OpsGenie provides a powerful two-way integration with ServiceNow. When a new incident is created in ServiceNow, a corresponding OpsGenie incident is automatically created, containing clear information about the incident. OpsGenie provides rich notifications based on on-call schedules, rotations and escalations; to ensure the best incident management for ServiceNow users. OpsGenie’s integration to ServiceNow enables you to:

- Automatically create incidents in OpsGenie for new ServiceNow incidents. Updates to an incident in ServiceNow such as close event and adding work notes can be reflected back to the corresponding OpsGenie incident automatically.

- Automatically create incidents in ServiceNow from OpsGenie incidents. Updates to an OpsGenie incident such as acknowledging the incident or assigning ownership can be reflected to the ServiceNow incident automatically.

- Route an OpsGenie incident automatically to a specific user when the corresponding ServiceNow incident is assigned to a user.

- Route an OpsGenie incident automatically to a team when the corresponding ServiceNow incident is assigned to a ServiceNow group.

- Match & synchronize Users and Groups in ServiceNow with Users and Teams in OpsGenie.