AMC Technology’s DaVinci toolkit is designed to orchestrate complex use cases for ServiceNow contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.

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Features: 

- Screen Pop: Automatically pops a customer’s account information upon receiving a phone call or activity

- Click-to-Dial: Turn numbers in your CRM into clickable notes

- CRM Embedded Toolbar with Call Controls: Highly configurable controls that are presented based on the status of the interaction the agent is associated with (hold, transfer, conference, etc.)

- Customizable Call Notes: Ability for an agent to easily select customized options for call notes for higher efficiency and reporting capabilities

- Customizable Wrap-Up/ Read Codes: Map to existing interaction wrap-up codes to toggle readiness status for next customer interaction with easy access to controls

- Supports cloud and premise channels
- Compatible with NowPlatform and Agent Workspace
- Embedded UI
- Screen Pop
- Click-to-Dial
- Contextual Call Controls
- Real-time access to customer data