Even in modern hospitals, the primary method through which a patient can request assistance from a nurse is a button and a bell that cannot: distinguish between patient needs, provide reassurance that help is coming; and support effective prioritization of requests.  

OrbitaASSIST enables patients to communicate their needs simply by speaking their request and alerting nurses to their need for support, with AI prioritizing and smart-routing requests to the right resource to meet the patient’s needs. 

The digital workflow interface and mobile application for OrbitaASSIST is built on ServiceNow as a scoped app which can either be provided as a SAAS solution, or installed on a client’s ServiceNow instance. 

This market-proven solution was created and vetted in close partnership with nurses with research showing: 

- 70% reduction in median response time to calls for help
- 87% of nurses feel more confident in responding to calls
- 100% of surveyed patients prefer it for future hospitalization 

- Triage app for smartphones to help nurses manage their tasks from anywhere 
- Integrated alerts and escalation
- Flexible patient and nurse request handling
- Rich data set to enable ongoing improvement