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ERP Integration Framework

ERP Integration Framework

by Service-now.com

Update the ERP Integration Framework to allow users to schedule jobs for the Sourcing and Shipment entities.

0 installs 0 reviews v19.0.3 Scoped Application Free (integration tables[35] not counted) 35 tables
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

This release delivers key enhancements across ERP and Source-to-Pay integrations, including fixes for cost allocation issues, configuration errors, ACL corrections, and test case inaccuracies. Major improvements were implemented through granular admin roles, dot-walk scoping directives, and refined access control for sourcing and fulfillment roles. Observability has been strengthened with a new metrics tracking framework, as well as installations, connected systems, and spoke usage. Purchase Requisition processing has been significantly enhanced with complete inbound/outbound flows, transform maps, atomicity behavior, and new integration tables. Retry mechanisms for Purchase Order operations have been expanded with UI actions, scheduled jobs, and fetch-retry support. Additional improvements include a configurable Ariba grace period, updates to STD/PRO classification, dynamic choice data gathering, and custom hooks that enable extensible inbound mapping without requiring workflow cloning.

Key Features

- **Purchase Requisition and Purchase Order**
- Full inbound and outbound Purchase Requisition flows, including staging tables and transform maps.
- Inbound cost allocation support and generic atomicity behavior for PR tables.
- PR Header outbound integration table and completed outbound processing flow.
- Custom hook for Purchase Order inbound flow (BHP customer) to support additional mapping without subflow cloning.
- Retry logic for Purchase Order fetch operations and implemented a complete retry mechanism with scheduled jobs and UI options.

- **Integration Framework**
- Standard vs Professional (STD/PRO) classification across ERP and Source-to-Pay Integration frameworks.
- Dynamic choice data-gathering functionality to support custom field extensions without workflow cloning.
- Converted hard-coded Ariba grace period into a configurable system property.

- **Security and Role Management**
- Dot-walk scoping bypass security directive for FSC Integration Team (Australia).
- Granular admin roles
- Granular role changes to system properties for ERP Integration Admin.
- Sub-administrative roles for sourcing tasks and decoupled fulfiller roles to improve security and access governance.

- **Metrics and Observability**
- Added metrics to track:
- ERP Integration Framework installations
- Usage by OOB spokes versus FSC spokes
- Connected systems per customer
- Systems configured through the ERP Integration Framework

- **Platform Stability and Error Handling**
- Retry module and UI actions for enhanced error recovery.
- Comprehensive retry mechanisms for Purchase Order entities and fetch failures.

Version History (10)
v19.0.3 2026-06-16 17:15:28
New Added Access Control Lists (ACLs) to support the Non‑Glide Cobalt Raven Brazil directive.
v18.0.4 2026-06-16 17:15:16
New Added Access Control Lists (ACLs) to support the Non‑Glide Cobalt Raven Brazil directive.
v17.12.0 2026-03-12 15:45:29
New: Implemented Automated Test Frameworks (ATFs) for Cost Center and Legal Entity.   Changed: Updated inbound PRL and PO processing to...
v17.5.0 2026-01-20 14:51:03
Changed: Updated inbound staging fields and tables to support Buyer Group data changes. Added a new field and corresponding transform mapping to i...
v17.0.5 2025-12-11 12:10:12
New: Added the missing contract entity option in the ERP Source configuration for integration service record creation Added missing 'sn_fcms_intg...
v16.0.0 2025-07-31 16:19:35
Changed: The Transform Map Logic has been updated to process parent-child records collectively: For instance, if a purchase order with multiple l...
v15.16.7 2025-06-06 01:46:31
Fixed: Receipt status field was missing in the Staging table (sn_fcms_intg_imp_receipt), which prevented the system from storing and transforming...
v15.16.3 2025-05-01 13:59:57
Changed: The upgraded data excludes the ERP source column from global tables but will be accessible in the mapping table.
v15.6.0 2025-03-12 14:05:29
New:  A provision has been added for accepting attachments in inbound sourcing flows
v15.0.0 2025-01-30 16:44:01
New: Update the ERP Integration Framework to allow users to schedule jobs for the Sourcing and Shipment entities.
ID: 0b4eadd1531113008f12ddeeff7b126d · Published: Jun 2026 · Updated: Sep 09, 2026