Financial Services Operations Integration with Visa
Fast-track dispute resolution with real-time data and automation to drive customer loyalty and growth.
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About
Visa Inc. is a world leader in digital payment technology that connects individuals and businesses. Visa Resolve Online (VROL) is Visa’s end-to-end dispute management platform. The ServiceNow® Financial Services Operations Integration with Visa enables financial institutions to integrate with VROL APIs using the Visa Spoke Actions to manage various dispute lifecycle events, such as performing transaction search, creating dispute case, submitting dispute questionnaire, and reporting fraud.
This application provides the framework for supporting any dispute resolution use case on ServiceNow which requires integration with VROL. The predefined subflows address certain primary integrations like creating a dispute case, reporting fraud, and submitting a dispute questionnaire; customers can also expand the integration layer to support any business need.
The integration app provides an adapter layer to plug into the dispute workflows and effectively manage dispute resolution, making it a simple, effective, and efficient solution.
Key Features
- Manage dispute lifecycle events such as case creation and questionnaire submission.
- Data model elements that capture the information used in subflows.
Version History (15)
+ 5 more versions