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Healthcare and Life Sciences Service Management Core

Healthcare and Life Sciences Service Management Core

by Service-now.com

Digital health platform for healthcare and life sciences companies, including healthcare payers and medical device firms.

0 installs 0 reviews v11.6.2 Scoped Application Free-ish (consumes 47 tables) 47 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -
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2026-04-27 73 -73
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2025-10-21 72 +1
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2024-10-30 52 +2

About

Healthcare and Life Sciences Service Management Core provides the industry data model that extends the Now Platform, enabling it to solve a broad variety of use cases for healthcare providers, life sciences companies, medical device companies, and healthcare payers. Core capabilities include Patient 360, Consent Management, Digital Documentation and Patient Portal. 

 

 

 

 

Key Features

- Data model aligned to HL7 FHIR standard
- Encrypted PII and PHI (Personally Identifiable Information & Protected Health Information) 
- Flexible, role-based security model 
- Role-based, 360-degree visibility to patient or member information
- Configuration, routing, e-signature, and storage of digital documents, including consent and privacy forms 
- Configurable Patient Portal to manage any patient experience

Version History (7)
v11.6.2 2026-07-09 16:56:38
HCLS Service Mgmt Core (sn_hcls) v11.6.2 — Security & Compliance Added query-range ACL support for core Healthcare and Life Sciences data tabl...
v11.5.0 2026-06-16 16:26:44
This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow) and security and subscription-alignment hardening for HCLS Servic...
v11.3.0 2026-03-12 16:13:15
Fixed: The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include ...
v11.1.0 2025-12-11 14:26:54
Fixed Installation errors
v11.0.0 2025-07-31 16:39:30
Changed Moved CSM playbooks from HCLS Core to Pre-Visit Management. Fixed Removed duplicate conditions/scripts from the field level ACLs. Corr...
v10.1.0 2025-05-01 12:55:10
Changed Added new OAuth Util Script to support retrieving Epic launch tokens from the user launch context when utilizing SMART on FHIR to authent...
v10.0.3 2025-01-30 16:34:57
Enhanced Healthcare Organization creation process to simplify linking with associated Business Location. Previously admins would have to manually...
ID: 11acd798738220103fcae6e24ff6a748 · Published: Jul 2026 · Updated: Sep 09, 2026