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Patient Support Services

by Service-now.com

Streamline patient onboarding and promote adherence for better outcomes

5 installs 0 reviews v7.0.1 Scoped Application Free-ish (consumes 5 tables) 5 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2025-08-03 (5 installs)
View Install Data
Date Install Count Change
2025-08-03 5 -
145 days of no change
2025-03-10 4 +1

About

Patient Support Services helps life sciences organizations overcome the hurdles faced when patients start therapy by removing financial barriers and streamlining onboarding so that therapy starts faster.

Key Features

* Flexible Patient Support Services data model
* Workflows streamline tasks and offer end-to-end visibility to patient onboarding
* Convenient, digital patient enrollment
* Training, knowledge, and checklists help to improve the end-to-end experience for all of the individuals involved

Version History (7)
v10.0.0 2025-07-31 16:40:18
Changed Moved CSM playbook from HCLS Core to Patient Support Services Fixed Removed duplicate conditions/scripts from the field level ACLs. Co...
v9.0.2 2025-01-30 16:37:56
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no...
v8.0.1 2024-12-20 18:19:21
Updates made to give sn_hcls_patient for appropriate role access. CSM query rules and Scripted ACLs added to the following tables: sn_patientserv...
v8.0.0 2024-08-01 16:28:28
New Three new Automated Testing Frameworks tests were added.      
v7.0.1 2025-01-15 17:20:22
Updates made to give sn_hcls_patient for appropriate role access CSM query rules and Scripted ACLs added to the following tables sn_patientservic...
v7.0.0 2024-05-09 14:18:45
Removed Deprecated old dashboards from the application
v6.0.0 2024-02-01 16:59:27
New Added minor enhancements to true up to the Washington DC release
ID: f26d8f36c31230103755624a3c40dd20 · Published: Jul 2025 · Updated: Aug 03, 2025