Built with ServiceNow, EY ITSM Blueprint streamlines IT service management, integrating industry leading practices for rapid and efficient ITSM and AI adoption, ensuring robust outcomes, and enhancing consistency and efficiency. This offering is designed for a swift implementation, offering a structured ITIL-aligned approach and delivering tangible, improved results.

Outcomes:

- Less Time to Value: Swiftly implement key ITSM processes, reducing time to operational value.
- Comprehensive Approach: Leverage EY's ITIL expertise for a thorough, expedited service management rollout.
- Better Results: Reduce setup effort, focusing on strategic IT improvements and business transformation.

Functional Features:

Based on ITIL best practices, leveraging EY teams’ experience, insights and industry knowledge from multiple implementations for accelerated delivery.

Technical Features:

Pre-defined set of process, workflows, SLAs, notifications and survey which helps businesses to quickly roll out the processes such as incident management, problem management, change management, service catalog and request management, knowledge management and self-service portal.