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LogicMonitor Incident Management Integration

LogicMonitor Incident Management Integration

by LogicMonitor Inc

Streamline workflows with SaaS-based performance monitoring for modern IT infrastructure.

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0 installs 2 reviews v1.2.41 Scoped Application Free (integration tables[1] not counted) 1 tables

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

LogicMonitor’s native, bi-directional, Incident Management Integration with ServiceNow empowers IT teams to identify and respond faster and more efficiently to IT performance issues.

With this integration, LogicMonitor alerts automatically open, make updates based on changes to alert severity, and close incidents in ServiceNow. Acknowledge all LogicMonitor alerts from within the ServiceNow application to eliminate workflow disruptions and streamline IT management, because support teams should be focused on resolving the issue at-hand instead of electronic paperwork.

Key Features

- Automatic incident creation based on a new alert triggered in LogicMonitor 
- Alert acknowledgment automatically updates the incident in the ServiceNow portal 
- Automatic incident update with changes to alert severity level in LogicMonitor 
- Incidents close automatically when alert clears in LogicMonitor 

Version History (3)
v1.2.41 2025-12-15 09:32:12
v1.2.41 -  Added App privacy policy module v1.2.18 -  Logicmonitor Acknowledge checkbox for incident will be checked when alert is ack...
v1.2.18 2025-04-08 04:38:21
v1.2.18 -  Logicmonitor Acknowledge checkbox for incident will be checked when alert is acknowledged in LM v1.2.15 - Removed cryptojs libra...
v1.2.15 2025-02-03 06:11:10
v1.2.15 - Removed cryptojs library Removed hardcoded domain name logicmonitor.com from api calls made to LM v1.2.14 - Added "Reopen logic" and s...
ID: 951bdc460f07b200c514c3ace1050e5e · Published: Dec 2025 · Updated: Sep 09, 2026