international Mobile Service Automation
by Deutsche Telekom Business Solutions GmbH
Elevate your mobility managment
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About
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Order and manage Telekom mobile services with iMSA:
- Place service requests for mobile services of Deutsche Telekom affiliates directly through your familiar ServiceNow interface.
- Integrate Telekom mobile service management into your well-known workflows and assets/inventories.
- Experience E2E automation of ordering international mobile services with visibility of order tracking and order fulfillment.
- Increase transparency, efficiency, and control with immediate access to your inventory of mobile services and assets with Deutsche Telekom affiliates.
- Choose from your customized and individualized set of mobile services from the iMSA Product Catalog.
Why use iMSA on ServiceNow?
- No need to switch to different local operators’ portals to request mobile services when you can do it directly via ServiceNow.
- It is secure, transparent, and automatic with a considerable reduction of human error.
- It follows standardized ServiceNow ordering and troubleshooting capabilities.
Key Features
Integrated into the industry leading ServiceNow platform, iMSA service enables you to:
· **Place Orders/Service Requests.** You can have it all from buying a mobile subscription with or without a handset to terminating one. You can replace SIM card, suspend or even reactive a mobile subscription. On top you can change tariffs and options according to your needs to benefit from Telekom offers tailored for you.
· **Browse Catalogs.** Product Catalogs consist of tariff and options which are tailored made to meet your mobility needs, while Handset Catalog offers a selection of handsets agreed within your contract. Catalogs are updated regularly and in line with your local agreements with Deutsche Telekom affiliates.
· **Browse and Manage Inventory. ** You can check the details of your mobile assets: the status, SIM Cards, Tariffs and Handsets across various countries at any time.
· **Request support via Incident tickets.** Open trouble tickets to resolve iMSA related incidents and restore the provision of mobile services requests as quickly as possible.