i-CSP is a Service Management application suite, designed and built to meet the specific requirements of the Communication Service Provider industry, utilizing Newflow’s extensive experience and knowledge of implementations at global CSPs and aligning to the TM Forum Frameworx.

Developed and deployed on the industry leading Now Platform. Bringing piece of mind for – scalability, performance, redundancy, availability and future visionary roadmaps.

- Designed to meet the specific requirements of the Telco and Tower Management Company  industry
- Telco aware CMDB / SID 
- Embraces both ITIL and Telecoms industry Best Practices - TM Forum
- Specific Telco modules – Site Access, Preventative Maintenance, Fuel Management, Site Management 
- Fault Management and Field Services are Telco aware
- Built for B2B – Telco / Customers, Telco / Contractor
- BSS/OSS Platform interoperability

Key features include:

- Process Workflow Automation:
- Process harmonization and consolidation, bringing together ITIL and TM Forum Frameworx.
- End to end seamless workflows, tying the ‘Back End to the Front End’.
- Single workflow platform approach across all Network Operations, supports the convergence of multiple domain processes.

- Fully integrated and automated fault management:
- Effective & accurate event correlation to drive workflow automation.
- Improve service availability
- Increase in SLA compliance and decrease in penalty costs
- Decrease fault time detection, investigation and resolution
- Reduce MTTR
- Reduces manual activity and speeds up business processes
- New or changed business processes can be quickly configured
- Improved scheduled and coordinated servicing and maintenance programs

- Reduce fuel leakage through the implementation of best practice processes, audits, and best of breed technology
- Fully integrated with the TM Forum Information Framework (SID). It reduces complexity in service and system integration, development and design by providing an industry standard information model.
- Improve the performance of maintenance contractors and reduce related costs.