Splashtop On-Demand Support
Splashtop On Demand Support, the optimized solution for MSPs and IT professionals.
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About
Splashtop has now integrated with ServiceNow to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service.
With the integration, you can easily initiate a remote desktop connection to your user’s computers to provide support directly from ServiceNow incidents, with a few simple clicks! After the support session, technicians can also retrieve session logs to display in the incident for further reference. Your users do not need to have any software pre-installed to connect!
Splashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a best-in-class remote support solution, with high performance and robust security.
Key Features
- Easily create a remote session to user’s computer from an incident
- Full Splashtop features supported in a remote session, e.g., file transfer, remote reboot, share my desktop, etc
- Show session log in the incident
- Remote sessions are fully encrypted