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Supplier Case Management

Supplier Case Management

by Service-now.com

Collaborate with suppliers, manage supplier relationships, and monitor risk, compliance, and performance across the supplier lifecycle.

0 installs 0 reviews v11.0.4 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Collaborate with suppliers through a centralized platform for managing and responding to supplier inquiries, enhancing communication efficiency and transparency throughout the supplier lifecycle.

Key Features

- **Case Creation and Assignment:** Ability to create, assign, and track supplier cases or inquiries.
- **Supplier Portal:** A dedicated portal for suppliers to submit inquiries, track case status, and access relevant information.
- **Case Management Workflow:** Customizable workflows to manage case progression, including approval processes and escalation procedures.
- **Multichannel Experiences:** Integrated communication tools (e.g., email, messaging) to facilitate interaction between suppliers and internal teams.
- **Knowledge Base:** A repository of frequently asked questions, supplier guidelines, and other relevant information.

Version History (15)
v11.0.4 2026-07-09 17:18:21
Fixed:  Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the "New" state. Contact inv...
v11.0.0 2026-06-16 17:09:09
Fixed: Improved access controls for better security.   Fixed translation of user interface text to ensure accurate display of product ca...
v8.0.4 2026-07-09 17:18:03
Fixed:  Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the "New" state. Contact inv...
v8.0.0 2026-06-16 17:43:59
Fixed   Improved access controls for better security.  Fixed translation of user interface text to ensure accurate display of product ca...
v7.0.0 2026-03-12 16:02:18
New Monitor and enforce time-bound documents from suppliers. Provides escalation pathways if document upload tasks are not completed. Enable...
v6.0.0 2025-12-11 12:10:43
New Enables mapping multiple internal stakeholders directly to a supplier record and effortlessly identify and engage the right people for: Gath...
v5.9.7 2026-07-09 17:17:40
Fixed:  Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the "New" state. Contact inv...
v5.9.0 2026-06-16 17:08:15
Fixed: Improved access controls for better security.   Fixed translation of user interface text to ensure accurate display of product ca...
v5.6.0 2026-03-12 16:13:45
New Monitor and enforce time-bound documents from suppliers. The workflow enhances supplier document capabilities by: Providing users with esca...
v5.2.0 2025-12-11 12:11:23
New Ability to map multiple internal stakeholders directly to a supplier record and effortlessly identify and engage the right people for: Gathe...

+ 5 more versions

ID: 2516c903c33030103622aaafc840ddfc · Published: Jul 2026 · Updated: Sep 09, 2026