Quickly resolve incidents using Intel® Endpoint Management Assistant and Intel® Active Management Technology, part of the Intel vPro® platform.

From ServiceNow incidents, execute power control commands and remote control of associated devices.

Manage devices inside and outside the corporate firewall, even when the device is powered off, the operating system is unresponsive, or there's no user on the other end.

Improve incident resolution times using Intel® Endpoint Management Assistant (Intel® EMA) and Intel® Active Management Technology (Intel® AMT), part of the Intel vPro® platform.

Enable service desk users to access the following remote management capabilities directly from incidents, or other ServiceNow records.

* Power control: Power on/off/reboot devices, including out-of-band power control of supported Intel vPro® devices when the operating system is not responding.
* KVM: Remotely view and control Intel EMA managed devices.
* Link to Intel EMA: Use a device-specific link to access additional Intel AMT out-of-band management features on the configured Intel EMA instance.