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Personal Lines Servicing

Personal Lines Servicing

by Service-now.com

Prioritize underwriting cases by premium value and quickly resolve personal lines policy service requests while eliminating administrative work

0 installs 0 reviews v2.8.2 Scoped Application Free-ish (consumes 9 tables) 9 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 12 -12
262 days of no change
2025-08-07 11 +1
14 days of no change
2025-07-23 10 +1

About

Personal Lines Servicing enables insurance carriers to be agile and customer-centric in resolving mid-term policy changes and requests. Insurance carriers can prioritize underwriting cases by premium value with intelligent business rules and eliminate low-value manual work from underwriting queues. Customer and agent requests are resolved faster by connecting distribution, underwriting, and servicing teams. Insurance carriers can also improve regulatory compliance with process controls and visible audit trails.

Key Features

- Resolve policy change requests faster by connecting work across distribution, underwriting, and policy servicing teams.
- Prioritize underwriting cases by eliminating administrative work from underwriting queues.
- Improve regulatory compliance with process controls and visible audit trails.

Version History (7)
v2.8.2 2026-09-04 14:54:43
Changed Updated internal application components to support ongoing platform enhancements
v2.8.1 2026-08-07 18:43:57
Changed Updated internal application components to support ongoing platform enhancements
v2.7.0 2026-06-16 16:26:53
New: Added child tables for indexing for Financial Case indexed source
v2.6.0 2026-04-09 15:01:00
 Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy c...
v2.5.0 2026-03-12 16:12:35
Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
v2.3.1 2025-07-31 17:11:44
Changed Included additional translations to support localization for Q4.
v2.2.1 2024-11-07 14:11:34
Changed ACL bypass via UX Screen Condition.
ID: 8117d88f53a220108f12ddeeff7b121e · Published: Sep 2026 · Updated: Sep 09, 2026