Field Service NLU Model for Virtual Agent Conversations
Enable Virtual Agent to understand everyday language for Field Service Management
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v1.3.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 16 | -16 |
About
Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management
Key Features
NLU models, entities, intents, utterances for Field Service Virtual Agent conversations
Version History (2)
v1.3.0
2025-07-31 15:55:36
Documentation change not required.
Change type - plugin.xml change. Removed plugin dependency on ServiceNow Studio (Legacy).
v1.2.0
2021-05-20 15:26:35
Uptake of NLU platform changes:
Differentiate out-of-the-box models and customer models
Group models into primary and seconday models
Naming stand...
ID: 9dc8daeeb76e10105f48228dce11a956 · Published: Jul 2025 · Updated: Sep 09, 2026