The Password Reset with Okta application expands ServiceNow's Password Reset framework to natively support Okta. Customers no longer need to rely on the extensibility of Password Reset and manually build Okta into their processes. Administrators can now quickly and easily create new processes for Okta to allow users and service agents to unlock user accounts, reset or generate passwords directly from ServiceNow. They can also proactively notify users when passwords are about to expire. 

This application leverages all the existing Password Reset capabilities including supporting multiple verification methods, enabling password policies and password strength requirements, and enabling administrators to control feature availability.

Application Components:

- New Credential Store Type record for Okta
- Sample Credential Store record
- Sample Process records for self-service and service desk
- New subflows and action to support the application automation:

- Subflow - Password Change
- Subflow - Password Connection Test
- Subflow - Password Lock State
- Subflow - Password Reset
- Subflow - Password Unlock
- Subflow - Send Email After Change Password
- Subflow - Get Password Expiration Details
- Action - Get Configuration Variables for Okta Password Expiration
- Action - Get Configuration Variables for Okta Reset Process

Password Reset Features:

- Enable or disable password change
- Enable or disable password reset
- Choose whether to provide a public URL for the process
- Choose whether to display a CAPTCHA
- Choose user identification type
- Define minimum number of required verifications
- Define if the user can choose from multiple verification methods
- Enable or disable a standalone account unlock process
- Either email or display a new autogenerated password
- Schedule enrollment reminders for users
- Configure password expiration reminders for users

NOTE - for this application, users cannot set their own new passwords - passwords are always system generated.