Verizon eBonding enabled with ServiceNow to manage Verizon incident/problem (repair) events directly with Verizon Enterprise Ticket Management System (ETMS).

**Summary**

· Verizon eBonding enabled with your ServiceNow software to manage Verizon Incident (repair)/Problem events directly with Verizon's Enterprise Ticket Management System (ETMS).

· Manage the Verizon ticket lifecycle directly from ServiceNow

· Create tickets in ServiceNow

· Receive updates and request updates to your Verizon tickets

· Incident Management: Bi-directional integration(ServiceNow to Verizon and Verizon to ServiceNow).

· Problem Management is one-way integration (Verizon > ServiceNow).

The Verizon eBonding ServiceNow app focuses on Incident/Problem Management with the following:

· Eliminate swivel-chair processing.

· Supports integration with your in-house operations/NOC procedures.

· Secure connection.