RelateCI is a custom application built on ServiceNow platform that automatically create and update the CI relationships between Configuration Items (CI) through predefined mapping rules.

ServiceNow Dependency Views Map (DVM) graphically display CIs that support application or business services and the relationships between CIs created through discoverable and non-discoverable (manual) processes.

RelateCI automates the maintenance of the non-discoverable CI relationships between CIs to minimise the manual process to create, define and delete CI relationships in DVM. Through predefined CI relationship type and its mapping rules, it automatically creates or update upstream and downstream CI relationships instantly which ultimately gives you a comprehensive view on both discoverable and non-discoverable CIs in single DVM.

More details at https://www.tcloudconsulting.com.au/relateci

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The installation comes with three (3) mapping rules when you load the demo data, you may alter it accordingly.

1\. Nested relationships between Business Capabilities

2\. Business Service and Business Service Offering

3\. Technical Service and Technical Service Offering

If your instance has ServiceNow Discovery installed, you may configure **scripted** rules on Neighbour Devices base on predefined conditions.

Do contact us at "[email protected]" for our professional services if further assistance is required.

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\- Automatically create or update CI relationships if CI Reference field (lookup) is populated or updated.

\- Daily scheduled job to automatically reconcile CI relationships based on predefined rules

\- Options to keep previous CI relationships formed if reference value is changed

\- Scalable scripted solutions to cover all CI relationships such as Neighbour Devices & etc