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| Date | Install Count | Change |
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| 2025-06-02 | 1 | +1 |
About
Combining ServiceNow’s dynamic translation with Smartling’s MT Services offers a seamless solution for managing global enterprise support with minimal effort and IT overhead.
Once configured, your ServiceNow agents will be able to translate form fields, Agent Chat messages, and knowledge articles quickly and efficiently. This direct integration with ServiceNow's dynamic translation makes sending content for automated translation quick and easy. Plus, get access to high-quality automated machine translation for smooth global communication between support lines and customers.
**Key Benefits**
- 65% of customers prefer content in their native language. Provide multilingual support to surprise and delight your users.
- Accelerate response time by automating content ingestion with Smartling’s ServiceNow Connector, ensuring instant translation availability and eliminating 90% of manual effort.
- Smartling has all the essential features for translation and review. In-context review, customizable workflows, and translation memory enhance quality and alleviate manual workload.
Key Features
- Seamless integration into ServiceNow's Dynamic Translation.
- Translate form fields, Agent Chat messages, and knowledge articles quickly and efficiently!
- Support for 250+ languages.
- Support for 15+ Machine Translation providers, including Amazon, DeepL, Google, Microsoft, and OpenAI GPT.
- ServiceNow users can customize their translation mix for quality, cost, and speed by choosing from a variety of translation workflows.
- Optional LanguageAI capabilities including automated post-editing, fuzzy match repair, optimized glossaries and more.
- Data protection, security, and compliance. Secured and certified via third-party audits, including PCI1, SOC2, HIPAA, and GDPR.