Performance Analytics Content Pack for Legal Service Delivery
Insights into legal operations to make data-driven decisions for your Legal department.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 20 | -20 |
About
Gain insight, analyze trends, and drill down into the details of legal operations from the Legal Executive Dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery license.
Key Features
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Provides insights into legal operations, allowing you to plan your resources, assess the effectiveness of legal services automation, and make decisions aligned with organizational objectives and business outcomes.
- Key metrics for General Counsel:
- Insights into total requests and matters for the current year, with breakdown by geography, practice area, and requesting department.
- Backlog of open requests and matters with aging.
- Average time to resolve different types of requests and matters.
- Key metrics specific to Practice Areas:
- Contracts: Open backlog by deal size and aging, average time to close contract requests.
- Privacy and Compliance: SLA compliance, average time to close different request types.
- Digital Forensics: breakdown of requested activities; backlog of requested activities with aging, average time to close by activities.