The Bell Techlogix Screen Pop app facilitates creating a new Incident or Interaction when agents accept a phone call in your contact center solution. This app allows your contact center solution to pass a caller's phone number into ServiceNow and lookup the respective user in a new Interaction or Incident record.

The Bell Techlogix Screen Pop application facilitates creating an Incident or Interaction when your agents answer an end user phone call.

* Lookup a user based on their calling phone number
* Store the unique contact ID for easy cross referencing between your contact center and ITSM solutions