Upgrade Assistant
Customization Management Tool to Assist with Upgrading Your ServiceNow
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2025-05-22 | 12 | - |
| 80 days of no change | ||
| 2025-03-02 | 13 | -1 |
| 29 days of no change | ||
| 2025-01-31 | 12 | +1 |
About
Upgrade Assistant empowers you with a clear understanding of just how customized your ServiceNow platform is and how far from out-of-box you are. Benefits include:
* Upgrade Assistant’s impact analysis of a ServiceNow upgrade (or patch) prior to an upgrade simulates the update before any real changes are made to your system.
* A powerful new skip workflow process allows you to track your skip notes over time and over upgrades.
* In-depth dashboard reporting will enable you to focus in on the critical package conflicts that should be analyzed further.
Upgrade Assistant is one of the most powerful instance governance applications in the ServiceNow ecosystem, offering deeper analysis capabilities than anything else available. Gain better control of the customization of your instance while keeping your ServiceNow version up-to-date and reducing the time required to upgrade with the power of UA.
Key Features
Benefits include:
\+ Anticipate what your upgrade issues are going to be
\+ Customization analytics that compare your total files with your customized OOB files
\+ Optimize your upgrade workflow with the skip management feature
\+ Top-down view of the most customized packages in your instances
\+ Historical tracking of modifications to OOB files
\+ Detailed insight into the application packages and files of your instances
\+ Personalized filtering of the most relevant information to your role
\+ Manage your application files with past versions, notes, and links to other instances