ServiceChannel Facilities Management
Integrated Facilities Management Business Processes for Multi-Site Organizations
Install Trend
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| 2026-09-09 | 0 | - |
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About
An intelligent application that complements and extends ServiceNow by enabling customers to
- Easily request and trigger work order activity from ServiceNow for dispatch to a third-party contractor, service provider or internal technician
- Track work order results through to completion, allow for invoicing and payment through the ServiceChannel platform
- Access all related data and results for a single system of record
Key Features
Key Features
- Automated Ticket / Work Order Creation : Tickets submitted through the ServiceNow
- Automated Status Update : Third party contractor or internal tech updates to work order
- Complete Work Order Lifecycle Management: Track work order results through to
- Dashboard Access : Specific function-appropriate views at technician level, C-suite level,
- Event-based Alerts/Notifications : Create ServiceNow alerts and notifications (email or
- Scheduled Work Orders : Easily schedule planned and/or required recurring preventive
- Integrated Provider Management : Source, manage and pay third party (external) service
- Reporting : Extensive reporting capabilities across both systems providing any level of detail