Cloud Workspace
Cloud Workflows with Governance - Create, manage public cloud subscription accounts
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About
Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work seamlessly together and share the same information, reducing silos and improving visibility.
One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle—from requesting and provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.
By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization’s compliance and governance policies.
In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud usage supports broader business goals.
Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both cloud managers and account owners.
Key Features
- **Inventory** : View and manage all discovered cloud accounts and resources in one place.
- **Account Lifecycle** : Automate account requests, suspensions, reactivations, and certifications.
- **Ownership** : Automatically assign ownership from accounts to their resources.
- **Business Context** : Link accounts to application services and business apps.
- **Manager Dashboard** : Get a high-level view of all cloud accounts and filter easily to manage at scale.
- **Owner Dashboard** : Account owners can see their cloud accounts and take self-service actions.
- **Policies** : Set and automate governance workflows with policy rules.
**Benefits**
- Saves time by reducing manual tasks in account management
- Updates CMDB automatically with cloud inventory and ownership details
- Supports cloud compliance through clear ownership and governance controls