Transform your documentation into a powerful self-service tool.

Zoomin connects with your content sources and integrates them into your ServiceNow Employee and Customer Workflows **.**

Your documentation is packed with rich, important, and complex information that users need to get the most out of your product. With Zoomin, you can use the vast and valuable documentation you already own to help customers better self-serve and transform your service portal into the most comprehensive destination for customers to get answers. Same content. 10X the impact.

When you integrate Zoomin, customers, employees, partners, and agents can easily browse manuals, guides and APIs without leaving your service portals, which reduces customer effort and support costs, provides a stellar self-service experience and improves NPS.

Custom agent-assist component that can display external content results in the Agent and CSM/FSM Configurable Workspaces using Zoomin Software's ingestion platform.