The HR Service Transformation offering manages and delivers a ServiceNow HRSD implementation or optimisation (depending on existing licenses), to drive organisational productivity through service-led, user experience and cultural/behavioural change. The offering is split into three phases (Opportunity Assessment, Transformation Readiness, and Implementation). These concentrate on the case for change and rapid route to business case sign off, enabling programme readiness and managing commercial agreements, and deploying change iteratively to lower risk and costs. All of which is delivered by a unique relationship focused consultancy with HR operations, transformation, and technical expertise, ensuring that service design aligns business outcomes with technology.

Results/Outcomes:

- Improved end-to-end service experience for users, aligned to leading practice and business outcomes (e.g. knowledge availability, self-service, system accessibility).
- Enhanced culture and capability for service delivery within the HR function (e.g. roles/responsibilities, defined rules of engagement, service improvement mechanisms, etc.).
- Rapid route to business case and successful transformation delivery (starting with a short, 5-day opportunity assessment).

Functional Features:

- Employee landing page (guided access to all HR systems, tools and knowledge)
- HRSD and custom, forms and workflows (where relevant to enable user self-service and UX improvement)
- Case raising, routing and management
- Service reporting
- Knowledge base / policy info
- Service contact channels (chat, digital assistant, voice and feedback/survey)

Technical Features:

- Integration to system of record HR systems (forms/workflow data)