Asana
by Asana Inc
The Asana-ServiceNow integration reduces manual work for teams by automating task creation in Asana
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About
The Asana-ServiceNow integration is compatible with versions up to Xanadu and are not actively being maintained.
The Asana-ServiceNow integration reduces manual work for teams by automating task creation in Asana when triggered in a Flow. This connection allows for cross-platform visibility into real-time status and context for every stakeholder team that works on a given project.
For example: Internal-facing service teams, such as IT Service Management, use ServiceNow to track and manage employee tickets, which are often received from and require actions outside of ServiceNow. The teams that use ServiceNow for automating incident management can create a Flow that triggers the creation of a task in Asana for customer-facing teams when requests of a certain severity level occur. With this Flow, the IT team can specify that an Asana task be automatically created whenever a serious performance issue is logged in ServiceNow, so that sales and marketing can monitor customer sentiment and prepare reactive comms.
Other examples of a trigger for an Asana task include:
- Creation of new Expense Report
- Creation or Deletion of User Account
- Creation of new Incident Report
Key Features
The Asana for ServiceNow app provides a set of tools for customers to connect the primary process management tool (ServiceNow) with the primary work tracking tool (Asana).
Available actions:
- Create approval
- Create task
- Upload attachment
- Delete approval
- Delete task
- Duplicate project
- Duplicate task
- Get project data
- Get task attachments
- Send link to Asana task
- Update a task
- Update approval