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Listening Posts

by Service-now.com

Enhance employee service experiences in the moment

105 installs 0 reviews v5.4.7 Scoped Application Free-ish (consumes 7 tables) 7 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-01-28 (105 installs)
View Install Data
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About

ServiceNow Listening Posts help you capture employee feedback across various touch points, gain insights, and take action to quickly improve the employee service experience.

Admins can create short pulse surveys that can be triggered across the various stages of an employee's journey to gauge employee feedback.

\-Visualize pulse survey metrics to understand the overall employee experience.

\-Gain insights based on country, department, and other parameters.

\-View average scores, trends, response rates, and a summary of responses for surveys under specific themes.

\-Identify problem areas by drilling down to the surveys with the lowest scores.

Key Features

1. Create quick pulse surveys and group multiple surveys across a broader theme.
2. Deliver pulse surveys through the app, campaigns, or lifecycle events. Trigger pulse surveys at the end of To-Dos (HR tasks) via the Employee Center.
3. Gather voluntary feedback from employees on the Employee Center. Employees can share feedback and suggestions, and view a voluntary feedback report to synthesize findings from the feedback collected.
4. Empower admins and employees with anonymity settings for pulse surveys to decide whether they want to share personal info with a survey response.
5. Gain insights from visualizations in the Pulse dashboard. Review pulse survey scores and drill down across different employee attributes, such as location and department.
6. Share insights and reports easily with executive stakeholders.

Version History (6)
v5.4.7 2025-12-11 11:56:29
Changed Minor security improvements
v5.4.6 2025-07-31 16:35:31
Fixed Security improvements to widgets
v5.4.5 2025-05-01 14:08:25
New Changed Fixed Fixed listening_posts_survey_list widget behavior when widget is placed in a column with a width of 6 or less Fixed issue associ...
v5.4.4 2025-03-12 12:07:39
Updated compatibility to Yokohama only.
v5.4.2 2024-11-07 14:51:02
  Changed Enhanced security for script includes Fixed Improved ACLs Fixed an internationalization issue
v5.3.1 2024-05-09 14:41:40
Fixed Empty ACL problem. Translation problem with the Question field on the portal.
ID: d52bb3b1732210102983fd2927f6a7a7 · Published: Dec 2025 · Updated: Jan 28, 2026