AI-assisted, script-based integration for ServiceNow. Two-way sync for incidents, problems, change requests & more with Jira, Azure DevOps, Salesforce, Zendesk, Asana, Freshdesk, Freshservice, and more. Full scripting flexibility with built-in governance and traceability.

Handle any integration scenario, no matter how complex. Exalate's Groovy-based scripting engine gives you complete flexibility to map fields, transform data, and automate workflows exactly as your business requires. No templates. No limitations.

**New: Unified Management**

Manage all your Exalate connections from a single console at exalate.app:

- View and configure both sides of any connection in one place
- Test configuration changes safely with TestRun before going live
- Track every script change with built-in version history and rollback
- Full audit trail of configuration changes across your integration network
- Aida AI assists with script generation and error resolution

**Two-way sync that keeps both sides in sync:**

Real-time bidirectional synchronization keeps your ServiceNow data aligned with connected systems. Full issue history preserved. Initiate sync from either side of the connection.

**What you can sync:**

Sync any ServiceNow entity available via REST APIs: incidents, problems, change requests, catalog tasks, RITMs, cases, stories, defects, and custom entities.

Map fields exactly as your workflow requires.

**Governance and traceability built in:**

- Script versioning with rollback to previous configurations
- Traceable change history across all connections
- Visibility into sync status and queue across your entire network
- Troubleshooting dashboard to detect, investigate, and resolve issues

**Trusted security:**

 ISO 27001 certified. Single-tenant cloud infrastructure – your data stays isolated. JWT access tokens, TLS 1.2/1.3 encryption, and role-based access.

**POPULAR USE CASES**

- Create an incident in ServiceNow; Exalate automatically updates the issue in Jira 
- Sync GitHub issues with any ServiceNow entities
- Sync Incidents, CMDB, Change Requests, Problems, and Custom Fields Between ServiceNow & other ITSM systems
- Sync SLA Records & maintain State Updates from ServiceNow Incident to entity on the remote side

Book a call with an integration engineer to discuss your ServiceNow integration at **exalate.com/book-demo**.

Or start **a free 30-day trial.**

**Main Features**

**Real-time synchronization across multiple systems.** Keep your ServiceNow data aligned with Jira, Azure DevOps, Salesforce, Zendesk, Freshdesk, Freshservice, and more – all in real-time.

**Choose the sync direction.** Configure one-way or two-way sync depending on your workflow requirements.

**Automate with triggers.** Set up automatic synchronization using ServiceNow's native query language. Define exactly which records sync and when.

**Bulk operations.** Sync a large number of entities at once – ideal for initial setup or catching up after changes.

**TestRun.** Test your sync configuration safely before going live. Preview exactly what will sync without affecting production data.

**Script versioning.** Track every configuration change with built-in version history. Roll back to previous versions if needed.

**AI-assisted troubleshooting.** Aida explains sync errors in plain language and suggests fixes based on your specific configuration.

**ServiceNow-specific features:**

- Sync data from any ServiceNow entity
- Sync 100+ fields 
- Sync Scrum Tasks, Defects, and Enhancements
- Sync Entities to an Import Set