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Agent Forecast

Agent Forecast

by Service-now.com

Demand forecasting for workforce optimization

0 installs 0 reviews v5.7.2 Scoped Application Free-ish (consumes 4 tables) 4 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
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2026-04-27 91 -91
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2025-02-20 1 +1
2025-02-19 0 +1

About

The agent forecast enables managers and forecasters to generate accurate Omnichannel contact volume forecasts at 15, 30, 60-minute, and at daily intervals. Based on these volume forecasts, managers can create optimal staffing plans for contact centers.

Key Features

- Collect historical volume data for up to three years across multiple channels.
- Generate accurate forecasts based on the historical data to capture the latest trends in contact volumes.
- Optimize staffing for day-to-day contact center operations by creating short-term forecasts at 15, 30, and 60-minute intervals.
- Understand hiring and training needs in your contact center by generating long-term forecasts at daily intervals.
- Refresh short-term forecasts by using the latest trends and long-term planning inputs.

Version History (6)
v5.7.2 2026-06-16 16:18:10
Fixed minor defects as part of this release
v5.7.1 2026-03-12 17:09:19
Fixed minor defects as part of this release
v5.7.0 2025-12-11 15:16:13
Minor bug fixes
v5.6.3 2025-06-06 01:51:24
Fixed: Minor issues
v5.6.2 2025-05-01 14:44:04
Fixed: Minor issues
v5.6.0 2024-11-07 15:03:44
Fixed: Minor issues Security enhancements
ID: 440d1bab73621010dd6131ff2ef6a7f4 · Published: Jun 2026 · Updated: Sep 09, 2026