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| Date | Install Count | Change |
|---|---|---|
| 2024-10-30 | 57 | - |
About
The CTI for Amazon Connect application is a powerful integration for ServiceNow & Amazon's ground breaking telephony platforms. This integration includes an advanced call control panel that integrates with ServiceNow's OpenFrame API, providing a seamless integration between the ServiceNow & Amazon Connect platforms all while providing a friction-less user experience. Key features include, click to dial & screenpop functionality for looking up ServiceNow tickets via Amazon Connect CTR record during an active phone call.
Key Features
Call Control Features
Set Agent Status
Manage Call Duration
Place caller on hold
Resume Call
End Call
Screen Pop
Displaying most recent ticket in last 24 hours
Displaying Caller Information as collected
Click to dial within existing caller record