Customer Service Portal
Improve customer satisfaction with self-service capabilities
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 279 | -279 |
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| 2025-12-03 | 278 | +1 |
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| 2025-10-28 | 266 | +1 |
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| 2025-09-10 | 249 | +1 |
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| 2025-09-03 | 245 | +1 |
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| 2025-08-29 | 242 | +1 |
| 2025-08-28 | 239 | +3 |
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| 2025-08-25 | 235 | +1 |
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| 2025-08-23 | 234 | +1 |
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| 2025-08-18 | 230 | +1 |
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| 2025-08-07 | 228 | +2 |
| 2025-08-06 | 226 | +2 |
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| 2025-08-04 | 225 | +1 |
| 2025-08-03 | 224 | +1 |
| 2025-08-02 | 223 | +1 |
| 1 days of no change | ||
| 2025-07-31 | 219 | +4 |
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| 2025-07-29 | 218 | +1 |
| 2025-07-28 | 217 | +1 |
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| 2025-07-19 | 216 | +1 |
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| 2025-07-14 | 212 | +2 |
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| 2025-07-06 | 211 | +1 |
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| 2025-07-02 | 210 | +1 |
| 2025-07-01 | 208 | +2 |
| 2025-06-30 | 206 | +2 |
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| 2025-06-25 | 203 | +1 |
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| 2025-06-23 | 201 | +1 |
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| 2025-06-19 | 198 | +3 |
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| 2025-06-16 | 197 | +1 |
| 2025-06-15 | 196 | +1 |
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| 2025-06-12 | 195 | +1 |
| 2025-06-11 | 194 | +1 |
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| 2025-06-03 | 192 | +2 |
| 2025-06-02 | 191 | +1 |
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| 2025-05-26 | 190 | +1 |
| 2025-05-25 | 188 | +2 |
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| 2025-05-22 | 187 | +1 |
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| 2025-05-17 | 186 | +1 |
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| 2025-04-29 | 176 | +1 |
| 2025-04-28 | 175 | +1 |
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| 2025-04-26 | 174 | +1 |
| 8 days of no change | ||
| 2025-04-17 | 173 | +1 |
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| 2025-04-14 | 172 | +1 |
| 2025-04-13 | 170 | +2 |
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| 2025-04-07 | 167 | +3 |
| 2025-04-06 | 166 | +1 |
| 2025-04-05 | 165 | +1 |
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| 2025-04-03 | 163 | +2 |
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| 2025-03-30 | 162 | +1 |
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| 2025-03-28 | 161 | +1 |
| 1 days of no change | ||
| 2025-03-26 | 160 | +1 |
| 2025-03-25 | 159 | +1 |
| 6 days of no change | ||
| 2025-03-18 | 157 | +2 |
| 2025-03-17 | 156 | +1 |
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| 2025-03-13 | 155 | +1 |
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| 2025-03-11 | 154 | +1 |
| 2025-03-10 | 153 | +1 |
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| 2025-02-28 | 151 | +1 |
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| 2025-02-20 | 150 | +1 |
| 2025-02-19 | 149 | +1 |
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| 2025-02-17 | 148 | +1 |
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| 2025-02-13 | 147 | +1 |
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| 2025-02-11 | 146 | +1 |
| 10 days of no change | ||
| 2025-01-31 | 145 | +1 |
| 1 days of no change | ||
| 2025-01-29 | 144 | +1 |
| 2025-01-28 | 143 | +1 |
| 2025-01-27 | 142 | +1 |
| 9 days of no change | ||
| 2025-01-17 | 141 | +1 |
| 14 days of no change | ||
| 2025-01-02 | 139 | +2 |
| 63 days of no change | ||
| 2024-10-30 | 131 | +8 |
About
The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out-of-the-box self-service capabilities for customers to search for information or request assistance from a customer service agent.
- Customers can search knowledge articles, engage with the community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.
- Customers can also manage their user profile, view assets and products and update their notification preferences.
- Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.
Key Features
- Knowledge Management with the ability to view content and leverage AI Search
- Community Content to view peer-to-peer content
- Case Management to track issue
- Service Catalog to automate requests
- Virtual or live agent chat using synchronous or asynchronous conversations
- Walk-up appointment management
- Field service appointment and work order tracking
- User profile Management
- View publications