Conversational Appointment Booking
Enables customers to manage appointments through the ServiceNow Now Assist Virtual Agent using native chat or Engagement Messenger
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 19 | -19 |
| 207 days of no change | ||
| 2025-10-01 | 18 | +1 |
| 50 days of no change | ||
| 2025-08-11 | 17 | +1 |
| 25 days of no change | ||
| 2025-07-16 | 16 | +1 |
| 30 days of no change | ||
| 2025-06-15 | 15 | +1 |
| 37 days of no change | ||
| 2025-05-08 | 14 | +1 |
| 189 days of no change | ||
| 2024-10-30 | 11 | +3 |
About
Conversational Appointment Booking enables customers to schedule, reschedule, or cancel Walk-up appointments through the ServiceNow Now Assist Virtual Agent using native chat or Engagement Messenger. Supports Customer Service Management (CSM) Walk-up appointment workflows.
Key Features
- Enables authenticated customers to schedule, reschedule, or cancel appointments using the Now Assist Virtual Agent through ServiceNow native chat or Engagement Messenger.
- Enables agents to use Conversation Autopilot to delegate appointment scheduling, rescheduling, or cancellation to the Now Assist Virtual Agent mid-conversation.
- Enables admins to use the Appointment Booking Rich Control in Now Assist Virtual Agent.