Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 61 | -61 |
| 145 days of no change | ||
| 2025-12-02 | 60 | +1 |
| 4 days of no change | ||
| 2025-11-27 | 59 | +1 |
| 29 days of no change | ||
| 2025-10-28 | 58 | +1 |
| 22 days of no change | ||
| 2025-10-05 | 57 | +1 |
| 18 days of no change | ||
| 2025-09-16 | 56 | +1 |
| 25 days of no change | ||
| 2025-08-21 | 55 | +1 |
| 4 days of no change | ||
| 2025-08-16 | 54 | +1 |
| 6 days of no change | ||
| 2025-08-09 | 53 | +1 |
| 38 days of no change | ||
| 2025-07-01 | 52 | +1 |
| 5 days of no change | ||
| 2025-06-25 | 51 | +1 |
| 5 days of no change | ||
| 2025-06-19 | 50 | +1 |
| 3 days of no change | ||
| 2025-06-15 | 49 | +1 |
| 10 days of no change | ||
| 2025-06-04 | 48 | +1 |
| 5 days of no change | ||
| 2025-05-29 | 45 | +3 |
| 16 days of no change | ||
| 2025-05-12 | 44 | +1 |
| 32 days of no change | ||
| 2025-04-09 | 43 | +1 |
| 15 days of no change | ||
| 2025-03-24 | 42 | +1 |
| 33 days of no change | ||
| 2025-02-18 | 41 | +1 |
| 11 days of no change | ||
| 2025-02-06 | 40 | +1 |
| 8 days of no change | ||
| 2025-01-28 | 39 | +1 |
| 10 days of no change | ||
| 2025-01-17 | 38 | +1 |
| 78 days of no change | ||
| 2024-10-30 | 37 | +1 |
About
The csm\_evt\_mgmt\_stakeholder role has been restructured to support both fresh install (zBoot) and upgrade scenarios:
- Fresh installs (zBoot): The role is shipped with evt\_mgmt\_operator as a contained sub-role, enabling full Event Management integration out of the box.
- Upgrades: The role is present but the evt\_mgmt\_operator sub-role reference is intentionally removed (empty contains), ensuring compatibility on instances where the
Event Management plugin may not be installed.
Key Features
Proactive Customer Service Operations allow your customers to:
- Trigger case workflows and notify customers of any issues for faster resolution and lower inbound call volumes.
- Track the digital services sold and used by your customers. This is referred to as the install base.
- Create a case if you identify service disruptions to a customer's install base. These cases are resolved and closed in the same way as customer-reported cases. You can use the major issue management process when multiple customers are affected.
- Add outage information to a case to inform your customers about the impact of the outage and the status of the resolution. It also gives customers visibility into planned service disruptions, enhancing transparency and reducing the number of customer-reported cases.
- View the proactive cases you opened on their behalf, any outages associated with their install base, and interact with you using the proactive case.