Medallia for FSM
Deliver world-class employee experiences by driving employee workflows with the leading experience management platform
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
Medallia for FSM enables customers to seamlessly integrate Medallia and ServiceNow Field Service Management.
Medallia is the leading experience management platform, helping leading brands llike ABN AMRO, ADP, Petco, Rent-A-Center, Sam’s Club, Sprint, and Vanguard improve their customer and employee experience.
By integrating Medallia and ServiceNow FSM, field service organizations can uncover key insights in the service delivery journey, from pre-dispatch to post-service. Using these insights, they can drive change that increases employee satisfaction and operational efficiencies.
Medallia for FSM is a native Built on Now application for your ServiceNow platform, and is an enterprise-built solution that has been designed and tested for fast, agile, resilient, secure, human, connected digital transformation.
Key Features
Bi-directional integration between Medallia Experience Cloud and ServiceNow, including:
- Synchronization of Medallia feedback into ServiceNow to enrich existing workflows and identify opportunities for new ones.
- Triggered Medallia feedback on ServiceNow FSM Work Order resolution to validate that the contact is satisfied with resolution.