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ArcSight ESM Event Ingestion for Security Operations

ArcSight ESM Event Ingestion for Security Operations

by Service-now.com

Create Security Incidents automatically from ArcSight ESM Correlated Events.

0 installs 0 reviews v10.5.1 Scoped Application Free (integration tables[8] not counted) 8 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 8 -8

About

ArcSight ESM is a market-leading solution for collecting, correlating, and reporting on security event information. This integration with ArcSight ESM enables you to automate the ingestion of correlated events from ArcSight and improve the ability to automate the creation of security incidents in the ServiceNow platform through dynamic mapping. 

Key Features

This integration includes the following key features:

- Create multiple event profiles in your Now Platform instance that permit you to ingest and select sample-fired correlated events.
- Map Arcsight fired correlated events values to associated SIR security incident fields with dynamic drag-and-drop mapping.
- Aggregate (append) fired correlated events to existing security incidents when you determine that the new correlated events are related to existing security incidents.
- Validate your mapping with a preview of the event values in a security incident. You can modify the fields if you are not satisfied with the mapping.
- Retrieve historical events with the one-time retrieval feature, or schedule and ingest ongoing, future alerts at configurable intervals.

Version History (5)
v10.5.1 2026-06-16 16:44:32
Fixed: Access issues for Security Analyst while querying tables
v10.5.0 2025-12-11 13:42:32
New : Upgraded all dictionary-level read-only fields to Strict Read-Only to enhance security and prevent unauthorized changes.This update ensures ...
v10.4.19 2025-07-31 15:36:38
Fixed:  Multiple configuration items not mapping to SIR. sys_scope issue in Arcsight ESM.
v10.4.17 2025-04-03 13:29:59
Fixed: Issue related to the configuration item mapping.
v10.4.15 2024-11-07 14:54:19
Changed: Migrated default workflows to flows using Flow Designer.
ID: 6a7c9a5fc7300010c20eb5a827c2605c · Published: Jun 2026 · Updated: Sep 09, 2026